Privacy Policy

1. Who we are

This website is operated by Palmer Primer Ltd, Unit 2, Wrynose Road, Old Hall Industrial Estate, Wirral, CH62 3QD. We are the data controller for any personal information collected through this website.

If you have any questions about this policy or how we handle your data, you can contact us at websales@palmerprimer.com or call (+44) 01623 793 281.

2. What information we collect

We collect personal information only when you actively provide it to us through our enquiry forms. We do not collect personal information from you simply by browsing our website.

Contact and enquiry forms

When you submit an enquiry through our website, we collect:

• Your name, company name and job role
• Your email address and phone number
• Your country
• Details about your enquiry (business type, coating requirements, volumes, etc.)

Technical information

When you submit a form, we also record your IP address, browser type and referring page. This is used solely for security purposes (spam prevention and abuse detection). For information about analytics cookies, please see our Cookie Policy.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and provide you with the information or quotation you requested
• Send you a confirmation email summarising your submission
• Follow up on your enquiry where appropriate
• Protect our website against spam and abuse

We do not use your information for marketing purposes unless you have specifically asked us to. We will never sell or rent your personal information to third parties.

4. Our legal basis

Under the UK General Data Protection Regulation (UK GDPR), our legal basis for processing your personal information is:

• Legitimate interest — to respond to your enquiry and manage our business relationship with you
• Legal obligation — to keep records where required by law

5. Who we share your information with

We use the following service providers to operate this website. They process data on our behalf and do not use it for their own purposes:

• Supabase (database hosting) — stores enquiry submissions securely
• Resend (email delivery) — sends enquiry notifications and confirmation emails
• Vercel (website hosting) — hosts and serves this website
• Cloudflare (security) — provides CAPTCHA verification to prevent spam

We do not share your personal information with any other third parties.

6. International data transfers

Some of the service providers listed above may process data on servers located outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law, including the UK Extension to the EU-US Data Privacy Framework and Standard Contractual Clauses.

7. How long we keep your information

We retain enquiry data for as long as is necessary to deal with your enquiry and maintain our business records. We periodically review stored data and delete information that is no longer needed. If you would like us to delete your data sooner, please contact us using the details below.

8. Your rights

Under UK data protection law, you have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information
• Object to our processing of your information
• Request that we restrict the processing of your information

To exercise any of these rights, please email us at websales@palmerprimer.com. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

9. How we protect your information

We take reasonable steps to protect your personal information. All data is transmitted over encrypted connections (HTTPS), form submissions are validated and sanitised to prevent misuse, and access to stored data is restricted to authorised personnel.

10. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page indicates when it was last revised.